CQC Reports

CQC inspections, performance and ratings

There are many standards set nationally, regionally, locally and internally which help assess that we provide the best possible care and experience for our patients.

On this page, we provide information and links to the latest ratings and reports about our services. Where possible, we provide external web links to the reports produced by other organisations about us.
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Care Quality Commission

The Care Quality Commission (CQC) is the body responsible for checking all health and social care services in England and Wales meet national standards.

All NHS trusts receive a comprehensive inspection where the CQC makes sure services are providing care which is safe, caring, effective, responsive to people's needs and well-led.
Find out more about comprehensive inspections here.

Our comprehensive inspection took place in July 2015 and the results were published on 1 February 2016. Following publication of our reports, inspectors committed to revisiting those services which were not rated as ‘good’ within six months. They carried out this reinspection in July 2016 and the results were published on 15 November 2016.

As part of both the original and the follow-up inspection, patients, carers and staff were invited to give their feedback and views on the care and services they receive.

Our trust has been rated as ‘good’.

 

 

The new rating recognises improvements we have made since the original inspection in July 2015 which saw the trust rated as ‘requires improvement’ overall.

Revised reports for end of life care, mental health crisis services, adults’ inpatient wards and psychiatric intensive care unit, older people’s inpatient wards and forensic/secure inpatient wards show that all 13 core services are now rated as ‘good’.

In addition, the trust is also rated as ‘good’ for providing services which are safe, effective, caring, responsive to people’s needs and well-led.

Following the publication of the reports, our Chair Bernard Pilkington, said:

“This is fantastic news and I am delighted the hard work our staff put in every day to deliver high quality care has now been formally recognised.

“I’m particularly proud that our end of life care service has been rated as ‘outstanding’ for being caring. The report explains that in within this service, patients described staff as going the extra mile for them, with overwhelmingly positive feedback from patients and carers about being involved in their care and feeling listened to.

“Likewise, within our forensic/secure services, patients told inspectors they felt safe and were able to talk to staff and felt listened to.

“We worked hard to quickly resolve the issues raised in our original reports in February and I’m pleased this has been recognised. Our focus now will be on continued improvement to deliver high quality care to our patients and service users.”

Commenting on the revised reports, the Care Quality Commission’s Deputy Chief Inspector of Hospitals, Mental Health, Dr Paul Lelliot said:

“During our original inspection, we asked 5 Boroughs Partnership NHS Foundation Trust to make changes to improve the consistency of the care it provided across different wards.

“It is clear that changes have been implemented since February and this is reflected in the improved quality of care we found at this inspection.

“We came across numerous examples where patient outcomes and experience have improved since our last inspection, particularly for end of life care, and on the forensic inpatient ward at Hollins Park House.

“We were impressed with the improvements we saw, and the staff at 5 Boroughs Partnership NHS Foundation Trust should be pleased with their enhanced rating. They have deserved it.”

The full reports can be read on the Care Quality Commission website.

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