User And Carer Involvement Scheme


Members of the Involvement Scheme 2014 award winners

We are proud of our achievements in involving service users and carers, but recognise that there is still scope for more to be done.

Our Service User and Carer Involvement Scheme lets service users and carers to be involved in the design, development and delivery of services. This covers all aspects of our business from individuals being involved in their care plans, to service users and carers sitting on the Trust Board.


We value the experience and knowledge of volunteers and offer a range of opportunities to involve them in Trust business. Our Involvement Scheme aims to ensure that as many people as possible have access to our involvement opportunities.


As well as paying all reasonable “out of pocket expenses”, we offer a payment of up to £10 an hour for certain agreed activities. It is your choice whether or not to accept payments or just to receive out of pocket expenses.


Everyone involved in the scheme receives support, advice and appropriate training to help them be fully involved. Initially this is from the Involvement Scheme Co-ordinator and is supplemented by staff working alongside the volunteer.

Health and Safety

While involved in Trust business you are expected to adhere to the Trust’s Health and Safety policies.

Foundation Trust

We encourage all Involvement Scheme members to become “Gold Members” of the Foundation Trust. This does not commit the volunteers to anything but allows them an opportunity to become involved with the Trust at a strategic level.

Involvement Opportunities

We involve service users, carers and member of the public in a wide of involvement activities, including:

• Attending business meetings and sitting on committees,
• Interviewing staff as part of the recruitment process,
• Helping to design and deliver training for staff,
• Being part of Task and Finish groups,
• Carrying out audits and reviews of our services, and
• Working in partnership with staff to deliver services.

Honorary Contract

Every member of the Involvement Scheme signs an Honorary Contract. This states the importance the Trusts places on confidentiality and for the avoidance of doubt confirms that there is no contract of employment between any volunteer and the Trust.

Disclosure Barring Service (Formerly -Criminal Records Bureau, CRB)

Everyone who registers onto the Scheme will be required to have a check to see if they have a previous criminal record. It is important to note that previous convictions will not necessarily prevent anyone from being involved. A Risk Assessment will be carried out and each person will be considered on an individual basis.


Volunteers are given a standard Trust id badge which identifies them as members of the Involvement Scheme.

Data base

Volunteers details are kept on a secure data base.

Further Information

  • Click here to download a Involvement scheme registration form
  • Click here to download a Involvement scheme Leaflet

For more details, including details of the many other opportunities for involvement, please contact Dennis Dewar. PALS Co-ordinator on (01925) 664450 email


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